Terms and Conditions

Terms and Conditions of Soukouna Travel and Tourism

1. Introduction
   Please read these terms of use carefully before using this website. These terms govern your access to and use of the website. The website is available for your use only if you agree to the terms outlined below. If you do not agree to all the terms, do not access or use the website. By accessing or using the website, you and the entity you represent (referred to as “you” or “your”) agree to abide by these terms.

Welcome to www.soukounatravel.com, a website operated by Soukouna Travel and Tourism (“we,” “us,” “our”). We specialize in offering online visa services to assist individuals (“you,” “your,” “user”) in applying for visas to various countries. These terms and conditions govern your access to and use of our website and services.

2. Acceptance of Terms
   By accessing and using our website and services, you agree to the terms and conditions outlined below in full. If you do not agree to any part of these terms, you must refrain from using our website or services.

3. Overview of Our Role
   soukounatravel.com facilitates the visa application process by providing guidance, information, and assistance for visa applications to various countries. We act as an intermediary between you and the relevant government office, embassy, or consulate, simplifying your application experience.

4. Description of Our Services
   Soukouna Travel and Tourism provides comprehensive visa services designed to assist individuals and entities with the complexities of visa applications and requirements. Our services include but are not limited to:

• Guidance on visa application forms.
• Document checklists and preparation assistance.
• Collection of required documents for visa processing.
• Scheduling appointments with embassies or consulates, where applicable.
• Submitting visa applications on your behalf, where permitted.

We do not guarantee visa approval, as it is subject to the discretion of the embassy or consulate. Our responsibility is to inform you of the final decision regarding your visa application as determined by immigration authorities. At soukounatravel.com, we strive to provide timely updates and assist with any necessary follow-up actions in response to feedback from authorities.

5. Eligibility to Use Our Services
   Users must:

• Be at least 18 years old or have parental or guardian consent if younger.
• Provide accurate and complete information during the visa application process.
• Comply with all applicable laws and regulations regarding visa applications.
• Ensure their passports are valid for at least six months beyond the intended stay in the destination country to avoid travel disruptions or entry denial.

6. Terms and Conditions

Accuracy of Documents and Information

• You are responsible for providing accurate and complete documents and information. Inaccuracies may lead to delays or rejections, for which we are not liable.

Visa Processing Times

• Processing times provided are estimates based on average embassy or consulate schedules. While we strive for efficiency, these times are not guaranteed.

Delays Beyond Our Control

• We are not responsible for delays caused by incomplete applications, embassy/consulate closures, or other unforeseen factors beyond our control.

Mandatory Initial Documents

• You must provide a complete set of documents at the start of the application process, including but not limited to valid personal identification, a detailed travel plan, confirmed accommodation bookings, financial proofs, and any additional documents required for your specific application.

Requests for Additional Documents

• If immigration authorities require additional supporting documents, we will formally request them from you. Providing these promptly is crucial to avoid delays in processing.

Travel and Accommodation Documents

• Upon request, you must provide detailed evidence of round-trip flight bookings and hotel reservations. Emergency contact information must also be shared with soukounatravel.com for record-keeping and emergencies.

Timely Submission of Documents

• To ensure efficient service, you must submit all necessary documents within 24 hours of the request date. Timeliness is essential for prompt application processing.

Expedited Services Availability

• We offer expedited visa processing services subject to additional fees. These services cater to those requiring faster processing, depending on the specific requirements and regulations of the destination country.

Pre-Processing Acknowledgment

• Before submitting your visa application to immigration authorities, we may require your explicit consent to proceed, especially in cases with a higher risk of rejection based on our assessment and experience with applications from your country.

Acknowledgment of Risk and Rejection

• By agreeing to proceed, you acknowledge the possibility of visa rejection by immigration authorities.

Liability and Refunds

• You agree that soukounatravel.com is not liable for visa application rejections. Additionally, you understand that fees paid to us for visa processing are non-refundable in the event of rejection.

Sponsorship and Security Deposits

• As the official sponsor for your trip to the serviced countries, we reserve the right to request a refundable security deposit before your travel. You will be informed directly if a deposit is required.

Transaction Records

• Cardholders must retain copies of transaction records, policies, and rules as outlined on the website.

User Account Confidentiality

• Users are responsible for maintaining the confidentiality of their accounts and personal information. Secure access to your account and regular password updates are recommended.

Office of Foreign Assets Control and Sanctioned Countries

• We do not engage with or provide services to individuals or entities owned or operated in sanctioned countries or under foreign asset control laws.

Approval or Rejection

• Once your visa application is submitted to the embassy or consulate, whether approved or rejected, fees paid to soukounatravel.com or the embassy are non-refundable.

Incomplete or Incorrect Applications

• In cases where cancellations are requested due to incomplete or incorrect applications, fees paid to soukounatravel.com are non-refundable.

Cancellations Due to Unforeseen Events

• In cases requiring service cancellations due to unforeseen and uncontrollable events, such as natural disasters, accidents, government actions, or other force majeure circumstances, we reserve the right to issue partial refunds. The refund amount will be determined prudently, considering the specific circumstances and effects of the event.

Non-Refundable Processed Requests

• Once the application is processed, based on explicit client consent, refunds cannot be issued, as resources and costs have already been incurred.

Approved Visa Applications

• Refunds are not available for approved visa applications. However, assistance is available for canceling approved documents if allowed by the relevant authority, subject to service fees.

Withdrawal of Unprocessed Applications

• If you choose to withdraw your application after acceptance but before immigration processing, a flat 40% deduction will apply. This fee covers pre-processing expenses, taxes, marketing costs, and other overheads.

Extended Processing Times

• Delays caused by intensive reviews, security clearances, blacklist checks, or other audits do not qualify for refunds.

Unused Issued Visas

• In cases where a visa is issued but remains unused due to personal circumstances or unforeseen events, Soukouna Travel and Tourism…